DC Water provides water and wastewater services to more than 700,000 residents and 21.3 million annual visitors with a total service area of 725 square miles. In 2021, DC Water began working together with Layermark to develop an event management system (EMS) which acts as an early warning system for non-routine events, which was completed in February 2022. The EMS includes real-time Flood Track and Water Track dashboards as well as an Incident Tracking Tool and Resource Management Tool.
This project is a shining example of utility climate resilience at its best. In response to the increasing frequency of extreme weather events and the challenge of ageing infrastructure, DC Water has taken a leading proactive approach that enables it to actually utilise all its available data to more quickly pinpoint problems, generate automatic alerts, optimise event response, minimise customer impacts and reduce recovery times.One of the biggest barriers to progression that utilities worldwide face is the reliance on siloed management platforms which prevent effective integration and utilisation of data. In under six months, DC Water has transformed its operations, placing emphasis on an effective, easy-to-use dashboard that provides everyone access to real-time data and performance monitoring.
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